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Delivery

The delivery time includes the package preparation and the time of transport to the delivery address.

 

Unless otherwise stated, our goods are sent to the client at his/her own risks since they belong to him/her. The buyer must verify the contents of the package(s) when they are delivered with the postman or the delivery man. The legislation in progress gives the postman/delivery man to allow the recipient to check the package contents.

 

If the procedures mentioned above are not respected, we will not be able to accept any complaint for the customer.

 

In case the items suffer damages, you have to assess the damages with the postman by indicating reservations at the moment of signing and to establish a statement to the postman within 72 hours (maximum) after the delivery. If the postman does not want to assist when you unpack the parcel, you need to write it on the delivery note (example: postman in a hurry, does not assist when unpacking, with reservations). We will replace the item(s) as soon as possible. Do not forget to send the nearest post office a recorded letter with acknowledgment of receipt in statutory time limit (72 hours) and to send us a copy of it.

 

In case of delivery by a transporter, you can refuse the parcel by indicating the reason of the refusal or you can accept them and write on the delivery note the damages observed. If the transporter refuses to assist at the unpacking, you need to write it on the delivery note (example: transporter in a hurry, does not assist when unpacking, with reservations). We will replace the item(s) as soon as possible. Do not forget to send the transporter a recorded letter with acknowledgment of receipt in statutory time limit (72 hours) and to send us a copy of it.

 

* In any case, please let us know the problem by sending us an e-mail or a letter.

 

FOR CLASSIC BILLIARDS WITH A MONOBLOC SLATE AND MAJESTIC BILLIARDS:

/! ONLY IN FRANCE

The delivery is executed by a specialized transporter in padded vehicle with 2 qualified people. The delivery time is about 15 days. For coin-op billiards, please make sure that 2 other people can be there for unloading and for the eventual installation (optional). If the transporter cannot install the billiard because the client is not there despite the appointment, you still have to pay for the transport and the installation. Another appointment can be scheduled but you will have to pay a second time the transport and the installation.

 

FOR OTHER BILLIARDS:

/! ONLY IN FRANCE

The delivery is made by our technician. Oak, cherry wood, walnut wood, ceruse or lacquered models are produced when the order is registered within 8 to 10 weeks on average. Likewise for big size billiards which require a slate adjustment and the installation of the cloth. Some assistance for the assembly can be required in some cases.

 FOR BILLIARD ACCESSORIES AND GAMES:

Parcels are sent by Colissimo (French mail delivery service) between 48h and 72h + the period of parcel preparation in metropolitan France.

In case of check or bank transfer payment, the order will be treated when we will receive the payment.

For bulky parcels or which weights more than 30 kg, the delivery will be made by a transporter. The delivery time is about 3 or 5 clear days + the period of parcel preparation in metropolitan France.

Characteristics of Colissimo sending: the buyer is delivery at home by the postman. If you are not present, the postman will leave a note in your mailbox so you can get your parcel in the nearest post office. You have 15 days to pick up your parcel.

 

FOR SOUND LEISURE JUKEBOX

The delivery is made by our technician. This service includes the installation, the start of the device and some explanations about the functioning of the jukebox.

 

For abroad sending, the delivery time and price depend on which country you live in. Contact us if you need further information.